HMRC Charter Consultation
UK Customs have opened up a Charter Consultation. Have your say on how Customs treat you. Give HM Government your opinion now !
This consultation, published in February, is open until 15 May 2020. HMRC have drafted a new charter with the intention to keep it short and simple, represent HMRC values focusing on the balance between commitments to taxpayers and taxpayers obligations.
What’s in the current Charter?
The Customs Charter requirement is set out by parliament and requires Customs set out the standards of behavior and values to which they aspire. The current Charter describes what you as a tax payer or business should expect from HMRC, and also what Customs expect from you. Examples of expectations include:
- HMRC will “Respect you and treat you as honest” and
- You (the taxpayer) will “be honest and respect our staff”
The current HMRC Charter is here
What is proposed in the new Charter ?
Customs have drafted a new Charter by:
- Reviewing comments gather from taxpayers.
- Reviewing the content of charters and promises made by other organisations.
- Consulting with stakeholders at events.
- Discussing HMRC ambition with their internal Customer Experience Committee.
The draft is published here
HMRC Charter Consultation Responses
Customs are seeking feedback in these areas ;
- Does it set the appropriate standards?
- Does it cover the important areas to you ?
- How do you want to see HMRC monitor its performance ?
You can send your comments on the draft to the government via this email address: HMRC.Charter@hmrc.gov.uk
Contact Clearlight Brokerage
Need more information on the HMRC Charter ? Contact us here
For businesses keen to influence future of Customs policy see this consultation about Freeports